If you aren’t satisfied for any reason, you can return your purchase for a refund within 30 days. We’ll refund your purchase price, minus shipping costs, minus 25% restocking fee, no questions asked. We do not issue credit towards future orders.

All discontinued items and items listed as "ALL SALES FINAL" will not be accepted if returned, and no credit will be issued.

You are responsible for shipping the complete product back to us. Returns must be made by UPS or FEDEX or they will be returned to sender. The products must be in new condition with the factory packaging and your receipt. All manuals and warranty registration cards must be unmarked. Product returns will not be honored for missing accessories or for products used beyond manufacturers’ specifications or modifications. Display the RMA # prominently on the outside of the box to avoid delays to your refund.

This offer is exclusive of our Warranties.

Refunds and Credits

Our Customer Service Representatives will be happy to assist you with refunds for Westinghouse-home.com items purchased through our Web site, not from another retailer. We need the complete product and proof of purchase (our invoice shipped with your order) to issue a credit to your credit card. Simply call us first at 1 888-523-1930 (Monday - Friday, 7:30 am - 4:30 pm, PST) and we will immediately issue a Return Material Authorization Number. We will provide you with the correct return address and make notes in our database about the pending return.

Warranty/Replacements

Under the warranty replacement plan we offer, you must contact us at 1 888-523-1930 and speak with one of our Customer Service Representatives. The Customer Service Representative will work with you to ascertain if there is a problem with the equipment. If the product is under warranty and is not working properly you will be asked to ship the item, with a copy of your purchase receipt, and return shipping information to us. We will then send you your replacement with no additional shipping charges.